1. Introduction

7C Lingo, LLC ("we", "our", or "us") operates a multi-tenant SaaS platform that provides translation and interpretation services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, applications, and related services (collectively, the "Service").

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you register, use our Service, or communicate with us:

• Name, email address, phone number, and mailing address

• Organization name, business address, and billing information

• Account credentials (email and encrypted password)

• Profile information such as language proficiencies, certifications, and professional qualifications

• Payment and financial information processed through our third-party payment provider (Stripe)

2.2 Usage Data

We automatically collect certain information when you access the Service, including:

• IP address, browser type, operating system, and device information

• Pages visited, time spent on pages, and navigation patterns

• Service usage data including job requests, scheduling information, and communication logs

2.3 Location Data

With your consent, we may collect location data through Google Maps API to facilitate address input and service location management. This data is processed in accordance with Google's Privacy Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our Service

• To manage your account and provide customer support

• To match clients with qualified interpreters and translators

• To process transactions and send billing notifications

• To send administrative information, updates, and security alerts

• To improve and personalize the Service

• To comply with legal obligations and enforce our terms

4. How We Share Your Information

We may share your information in the following circumstances:

• Within your organization organization: Information is shared among authorized users within the same organization account as necessary for service delivery.

• Service providers: We share data with third-party vendors who assist us in operating the Service (e.g., cloud hosting, payment processing, email delivery).

• Between clients and vendors: Necessary contact and service information is shared between clients and interpreters/translators to facilitate job completion.

• Legal requirements: We may disclose information if required by law, regulation, or legal process.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest

• JWT-based authentication with secure token management

• Role-based access controls and multi-tenant data isolation

• Regular security assessments and monitoring

6. Third-Party Services

Our Service integrates with the following third-party services, each governed by their own privacy policies:

• Google Cloud Platform & Google Maps API: For hosting infrastructure and location services

• Stripe: For payment processing

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access, correct, or delete your personal information

• Object to or restrict certain processing of your data

• Request data portability

• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at the email address provided below.

9. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Ondi

Email: [email protected]